Returns Policy

buypremiumcigers > Returns Policy

Last Updated: May 2026

Thank you for shopping with Buy Premium Cigars UK. We value customer satisfaction and aim to provide premium products and reliable service. Please review our Returns Policy carefully before placing an order.

1. Eligibility for Returns

Due to the nature of tobacco-related products, we are unable to accept returns for:

  • Opened products
  • Used items
  • Perishable or consumable goods
  • Products damaged after delivery

Returns may only be accepted for:

  • Incorrect items received
  • Damaged products upon arrival
  • Missing items from your order

2. Reporting an Issue

If there is a problem with your order, please contact us within 48 hours of delivery.

When contacting support, include:

  • Your order number
  • A description of the issue
  • Clear photos of damaged or incorrect items (if applicable)

Failure to report issues within this timeframe may affect eligibility for replacement or refund.

3. Damaged or Incorrect Orders

If your order arrives damaged or incorrect, we will review the issue and may offer:

  • A replacement product
  • Store credit
  • A partial or full refund

All claims are subject to verification.

4. Return Conditions

Approved returns must:

  • Be unused and unopened
  • Remain in original packaging
  • Be returned in resellable condition

Customers may be responsible for return shipping costs unless the error was caused by us.

5. Refund Processing

Approved refunds will be processed to the original payment method within a reasonable timeframe after inspection and approval.

Please note:

  • Shipping fees are generally non-refundable
  • Processing times may vary depending on payment providers

6. Order Cancellations

Orders may only be canceled before shipment processing begins.

Once an order has been shipped, it cannot be canceled.

7. Non-Returnable Items

We do not accept returns for:

  • Opened cigars or tobacco products
  • Sale or clearance items
  • Gift cards
  • Products damaged through misuse or improper storage

8. Contact Us

For return inquiries or support, please contact:

Website: Buy Premium Cigars UK
Email: support@buypremiumcigars.co.uk